Privacy Policy
HRS Flooring
1. Introduction
HRS Flooring ("we," "us," or "our") values your privacy and is committed to protecting the personal information you provide when visiting our website, requesting flooring estimates, scheduling appointments, purchasing products or services, or communicating with our team.
This Privacy Policy explains how we collect, use, protect, and share your information, including information collected through our website, contact forms, and SMS messaging services.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
HRS Flooring may collect the following types of personal information:
Contact Information: Name, phone number, email address, and mailing or service address.
Service Information: Flooring preferences, project details, measurements, installation requests, and appointment information.
Communication Information: Messages, inquiries, feedback, and correspondence submitted through our website or customer service channels.
Website Usage Information: IP address, browser type, device information, website activity, and cookies or similar tracking technologies.
SMS Information: Mobile phone number, messaging preferences, opt-in consent records, and text message communications.
We collect information when you complete website forms, request an estimate, contact our business, subscribe to communications, or interact with our services.
3. How We Use Your Information
HRS Flooring may use collected information to:
Respond to customer inquiries and flooring estimate requests.
Schedule appointments, consultations, and installations.
Provide updates regarding flooring projects, orders, and services.
Communicate important customer service information.
Send promotional offers, discounts, product updates, and marketing communications when you have provided the appropriate consent.
Improve our website, products, and customer experience.
Maintain business records and comply with applicable legal obligations.
We do not sell your personal information to third parties.
4. SMS Messaging and Consent
HRS Flooring offers SMS messaging to communicate with customers regarding flooring estimates, appointments, installation scheduling, project updates, customer service, and promotional offers.
By voluntarily opting in to receive SMS messages from HRS Flooring, you agree to receive text messages at the mobile phone number provided.
SMS Messaging Terms:
Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing products or services.
Marketing messages are sent only when the appropriate consent has been obtained.
Customers may opt out of SMS communications at any time by replying STOP to a message.
5. Mobile Information Sharing and SMS Privacy
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HRS Flooring respects the confidentiality of customer mobile information and SMS consent records.
We do not sell, rent, or disclose mobile phone numbers or SMS opt-in consent information to third parties for their independent marketing or promotional activities.
Authorized service providers may process information only as necessary to provide services on behalf of HRS Flooring, subject to appropriate confidentiality and data protection requirements.
6. Sharing of Personal Information
HRS Flooring may share limited personal information with trusted service providers when necessary to operate our business and fulfill customer requests.
These providers may include:
Flooring installation subcontractors and service professionals.
Appointment scheduling and customer service providers.
Website hosting and technology service providers.
Payment processing and business operations providers.
Information shared with these providers is limited to what is reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or to protect our legal rights.
SMS opt-in data and consent are subject to the additional restrictions described in Section 5.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, understand visitor interactions, and enhance the customer experience.
These technologies may collect information about browser activity, device types, and website usage.
You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
8. Data Security
HRS Flooring takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.
While we strive to protect customer information, no method of electronic transmission or storage is completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, fulfill legitimate business purposes, comply with legal obligations, and resolve disputes.
SMS consent and opt-out records may be retained as necessary to document messaging preferences and comply with applicable requirements.
10. Your Privacy Choices and Rights
You may contact HRS Flooring to:
Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of personal information, subject to applicable legal and business recordkeeping requirements.
Opt out of promotional email or SMS communications.
Ask questions about how your personal information is collected or used.
To unsubscribe from SMS messages, reply STOP at any time.
We will review privacy requests and respond in accordance with applicable laws.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
HRS Flooring is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of those websites before submitting personal information.
12. Children's Privacy
Our website and services are intended for adults seeking residential or commercial flooring products and services.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
HRS Flooring reserves the right to update this Privacy Policy to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
14. Contact Information
If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:
HRS Flooring is committed to protecting customer privacy, maintaining transparency, and responsibly handling personal information across all customer communications.